At Vital Household LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 05 days from the date of delivery to initiate a return.
- Non-returnable items: Some items, such as perishable goods, personal care products, and gift cards, are not eligible for return. Please refer to the product description for more details.
- Return Process: To start a return, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.
2. Exchanges
- If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us within 05 days of receiving your order with your order details and a description of the issue.
- For exchanges due to a different product preference, we ask that you return the original item (following the return process) and place a new order for the desired product.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original method of payment.
- Please note that shipping costs are non-refundable unless the return is due to our error.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective upon arrival.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value.
5. Contact Us If you have any questions or concerns about our return and exchange policy, please contact our customer support team at [admin@vitalhousehold.com].